Operations During COVID-19
May 20, 2020
Willis Kleinjan, CEO & Founder
It takes courage facing today’s unique challenges. It also takes compassion and an unwavering commitment of support. We are stronger together. While many things are uncertain today, Northland Capital remains financially strong and stable and is well-positioned to navigate this storm.
In these turbulent times, we want you to know that you can count on us to be here when you need us most. We’ve made it through tough times before and we are here for you now.
Thank you for your continued support. Please take care and let our teams know if there’s anything we can do. You can count on us. Reach Out
April 28, 2020
You are essential
As our world shifted to working from home, we remain fully focused on our mission. We have customized situations with hundreds of customers and will continue to prioritize your concerns in finding what works for you. You are essential and if your business has urgent needs, we ask that you contact us direct to discuss.
Support line: 888-504-0020
We implemented an additional support number allowing a direct channel to our customer service department. As the number of service requests have increased, we appreciate your patience in response. As always, you can use our online resources or connect by email. Customers and partners can also reach out to their point contact for assistance.
If you have suggestions on how we can better support you, please let us know by contacting us. We’ll listen to your concerns, learn from your feedback, and continually look for ways for all of us to navigate this situation.
Whether you click or call, we’re happy to talk.
March 27, 2020
Over the years, we’ve endured the challenges of 9/11, the 2008 financial crisis, the recession that followed, and government shutdowns — and throughout these trial’s we have sustained and supported our customers, our partners and our employees. Our commitment to you is worth more as we endure this next pandemic challenge.
We are here to help
If you are a Northland Capital customer and are unsure of how you will make your next payment, or need assistance on how best to send a payment, we’re here to help. You can find digital payment options on the Make Payment page, or by connecting with customer service located on Contact page or email.
Taking care of our employees
We have taken action to protect the wellbeing our employees while also supporting our customers. Most employees are now working remotely, including customer service to a remote working structure. This may impact response times for phone or email services. We appreciate your patience and understanding as we work through this together.
We know businesses of all sizes are under stress and possible significant hardship. We are consistently working to find new ways to meet your needs.
Thank you for the trust you place in us.
March 19, 2020
We hope this update finds you healthy and safe amid the growing concerns. Our team at Northland Capital wants you to know that we are taking this matter seriously and we are committed in providing the same service with integrity, commitment and excellence that you have known for 24 years.
While we have been fortunate enough to maintain the health and safety of our staff and family members, we understand that this can change at any time. We are fully operational, actively funding equipment transactions, and confident in our business in unusual circumstances.
If you have any questions, please do not hesitate to reach out.
March 17, 2020
We recognize these are uncertain times with new restrictions and limitations coming out daily regarding COVID-19.
While doing our part to stop the spread by working from home, we wanted to assure you that our team members are available and we will continue to offer our full equipment financing services with just a click or call away.
- Account Representatives: 320-252-2122 – email@example.com
- Customer Service: 888-504-0020 – firstname.lastname@example.org
- Online Tools: payments, apply, file transfers, quotes… Click Here
- Business Hours: Monday – Friday, 8:00am – 5:00pm CST
May your troubles be less, and your blessings be “worth more.”