The Results are in
Responses from around the U.S. reveal that our customers are undeniably satisfied with their worth more experiences. Rating Northland Capital on six financing attributes and more, here are some reactions:
Customer Service – 96%
“Very satisfied with the service I received I don’t know how you would treat me any better.” – Bryson (CO)
Professionalism – 96%
“Very easy process, know their business and are very professional.” – Brett (MI)
Pricing/Payments – 96%
“I was stuck between a rock and a hard place and they really pulled through! You’ll be top of my list to call the next time.” – Chad (NE)
Responsiveness – 95%
“Things went great. Especially communication and quick responses to my questions. Absolutely love it.” – Joseph (IL)
Ease & Simplicity – 96%
“The whole process was very easy and the customer service is outstanding.” – Loretta (NE)
Communication – 96%
“Was easy to talk to and maintained timely communication. Very professional and helped a lot.” – David (IA)
Percentages are based on 132 client responses to survey questions, including new business and repeat lending transactions.
Respondents stated pricing, fast decisions and responsiveness to be the most important services when choosing an equipment finance company. Northland Capital ranked highest in our benefits as a referral source in preserving cash with low down payment options and as an alternative finance source to keep bank lines open.
Would Recommend to Others – 95%
“They were very helpful and polite, I would recommend them to anyone!” – Brandan (ID)
Superior to Other Finance Companies – 84%
“Northland Capital is the easiest finance company I have worked with. It was a really easy transaction. Very professional throughout the whole process and I look forward to doing business with you in the future.” – Lucas (IA)
We Love the Kudos!
We are always touched by the positive customer comments – many of which commend our staff. But we also appreciate candid feedback. It’s not only about what we do right, but also about how we can improve. We ask: “What recommendations, if any, do you have that would help us improve our service?” Feel free to complete our feedback form and we’ll listen.
In addition, we value the time our customers take to complete our survey. We share answers with our entire team to keep our promise of “you’re worth more.”
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